Refund policy

Geeked Out Collectibles Return & Refund Policy

We want you to be happy with your purchase. If you need to request a return, please contact us within 14 days of delivery.

To be eligible for a return, the item must be in the same condition in which it was received, including all original packaging, accessories, inserts, tags, seals, and protective cases when applicable. Sealed products must remain sealed unless the item is defective.

Collectible Condition: Many of our products are collectibles, and packaging condition can affect value. Whenever possible, we photograph the exact item being sold and encourage customers to review all product photos before purchasing. Box wear, dents, creases, scuffs, sticker condition, or other imperfections that are clearly visible or disclosed in the product listing are not considered undisclosed damage.

Damaged or Incorrect Orders: Please inspect your order upon delivery. If an item arrives damaged in shipping, you receive the wrong item, or there is another problem with your order, contact us as soon as possible and provide photos of the item, packaging, and shipping box so we can evaluate the issue.

Return Shipping: Unless the return is due to an incorrect item or an error on our part, the customer is responsible for return shipping costs. Items should be securely packaged to prevent damage during return transit.

Refunds: Once we receive and inspect an approved return, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable except when the return is due to an error on our part. Processing times for refunds may vary depending on your bank or payment provider.

Cancellations: If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

Non-Returnable Items: Gift cards and items marked as final sale cannot be returned. Opened or altered sealed collectibles, trading card products, or other products whose value or condition has been materially changed after delivery may not be eligible for return.

To request a return or report a problem with an order, please contact Geeked Out Collectibles through the contact information provided on our website.